Frequently Asked Questions


How much weight can a Velena seat hold?

When properly mounted to substantial blocking that is well secured in the wall, a Velena seat will support 290 lbs. This rating is for a user sitting on the seat.

What kind of blocking do I install for mounting a Velena seat?

Since Velena seats have no legs, all the load is supported by fasteners securing the seat to the wall. Therefore, the blocking in the wall has to be substantial and it cannot be susceptible to shifting or twisting when a person sits on the seat, which applies force against the mounting bracket of the seat. Blocking with 2x stock or two pieces of 3/4"-thick plywood sandwiched together is sufficient, though the blocking should be at least 12" tall to distribute the force over a broad area and allow for plenty of fasteners securing the blocking to the studs. Fit the blocking between studs in the wall and secure either by using cleats or by driving long screws through the studs into the blocking (do not depend on toenailing to secure blocking for grab bars or seats).

Another criteria for a successful Velena seat installation is to have rigid wall covering material that the seat's mounting bracket rests against. Due to the downward force that's applied to the bracket when a Velena seat is in use, a soft wall material like drywall may be crushed along the lower back edge of the bracket. Having a rigid surface on the wall, which is achieved with products like tile, acrylic, solid surface panel, etc., will resist the force applied by the seat bracket and protect the wall.

How does the seat stay upright?

The seat swings past 90° and leans toward the wall, and will remain there until someone swings it down for use.

Is there a pad available?

There is no pad available for this seat.

Do I need to use a tool to adjust the seat?

You won't need a tool to adjust the seat. You can adjust the swing arms by hand, and when you're done you can leave the arms as is or swing them back to the "home" position. Making adjustments to the seat takes only a moment.

Will it fit the mounting holes in my toilet?

The mounting posts are spaced to fit standard US toilets. Installation takes only a few minutes.

Is the mounting hardware included?

Yes it is. Everything you need is in the box.

Can I get new pads for my shower seat?

Yes, new pads are available. Please see the specification sheet for the seat model you have, and there you will find item codes for replacement pads.

How do the seats stay in the folded, upright position?

All Economy seats swing past 90° to lean toward the wall. This is sufficient to keep them in position until a user swings the seat back down. The only reason a seat would fail to stay upright is if the wall is badly out of plumb, leaning toward the shower in a way that prevents the seat from completing the over-travel path.

Can I add a back to my current seat that doesn't have one?

Sorry, but there is no way to convert a seat from no-back to one with a back.

Can I use an Economy seat in a bathtub?

It depends. These seats are meant to be mounted to a wall, so that is a condition of use, and the feet must rest on a flat surface. Since many tubs have a rounded bottom surface, you have to take care to avoid having the feet contacting areas that will put sideways pressure on the legs when a user is seated. Installations like this may shorten the service life of a seat.

What are the differences between a Deluxe Shower Seat and an Economy Shower Seat?

The primary differences are size and load capacity. The Deluxe series is built with heavier gauge stainless steel tubing in the legs and frame, whereas aluminum is used in the Economy series. The widths of the seats are smaller in the Economy series. Plastic mounting brackets are used on the Economy seats compared to stainless steel in the Deluxe seats.

All in all, the Deluxe series is stronger, more durable, and more spacious.

How do the seats stay in the folded position?

Every Deluxe Shower Seat, as it folds against the wall, travels past 90°. This allows the weight of the seat to overbalance toward the wall so it stays in the upright position. The wall must be plumb for the seat to function properly in this folded position.

If your wall is out of plumb and leans toward the seat, it is possible that the seat will not be able to overbalance and stay upright. This is not a defect in the seat; rather, it is a problem with the construction of the wall or a situation that has developed over time due to forces being applied to the wall. In a nutshell, the wall is interfering with the over-travel of the seat

If your wall is out of plumb and leans toward the seat, it is possible that the seat will not be able to overbalance and stay upright. This is not a defect in the seat; rather, it is a problem with the construction of the wall or a situation that has developed over time due to forces being applied to the wall. In a nutshell, the wall is interfering with the over-travel of the seat.

What is rubberwood?

Rubberwood is used to make the top of every wood slatted shower seat. It is a tree grown on plantations in Southeast Asia. The trees produce latex, which is used to make many rubber-based products. After a rubberwood tree ages more than 25 years or so its yield of latex diminishes to a point where it is no longer useful for that purpose. These trees are harvested and replaced with new rubberwood trees. Because it is a dense wood that is easy to kiln dry, shrinks very little and remains stable once dried, and offers great durability, rubberwood is used in a variety of kitchen, bathroom, and furniture goods. Since it serves these dual purposes--latex production followed by useful lumber--with little waste, rubberwood is considered an eco-friendly material.

How much weight can I put on the arms?

Each arm will support up to 122 pounds. Bear in mind that weight applied to the outer end of the arm puts more stress on the hinge.

Why is there a second set of legs in the shower seat box?

There are two sets of leg extensions included with every Deluxe Shower Seat. The only difference is the length of the extensions. They're included to increase the range of installation heights available to a user.

Can I buy a fill-in piece for a seat that has a U-shaped cutout?

The manufacturer of our seats does not make an adaptor to change a U-shaped seat into a full seat. And trying to use a full seat pad on a U-shaped seat will not work--the retaining nipples are not in the same locations and there is no support for the pad in the cutout area of the seat, making this an awkward and potentially hazardous alteration.

What should I use to clean my seat?

A mild, non-abrasive soap and warm water are all it takes to clean a shower seat. We do recommend regular rinsing and cleaning of shower seats because there can be build up of soap, shampoo, and other stuff. Be sure to remove the pads so you can rinse both the back of each pad and the molded plastic seat and back thoroughly. Mildew or mold can grow between the pads and the molded plastic if not properly cleaned. Also, lack of cleaning can lead to lime scale buildup on the stainless steel frame and legs. Lime scale can look like rust, but it most definitely is not. It is superficial and needs to be removed or prevented. The high quality stainless steel used in Deluxe Shower Seats will not rust.

Can I add a back to my seat?

Most of our seats are available in models with or without a back. A back cannot be added to a seat that was originally made without a back. You'll have to order a new seat. Sorry.

What are the plastic “cross-shaped” pieces for?

If you decide you don't want to use the seat pad, press these friction fit pieces into the four seat holes. These are just hole fillers that improve comfort on unpadded seats.

What do I do with these odd-looking plastic caps with a screw in the middle?

Those are retaining caps for the seat pad. Install the pad by pressing the pad's nipples into the holes in the molded plastic seat. Now take one of those caps and put the tip of the screw into the hole in the end of a nipple and turn it counterclockwise until the cap snugs up against the seat. Do not over tighten. Repeat this for all four nipples.

Why is only one foot adjustable?

Our seats are usually installed in showers, and shower floors, as you know, are sloped. So it is often the case that one leg must be a bit longer than the other leg to compensate for the sloped floor.

When installing the seat's mounting bracket to the wall, be sure to level the seat with the non-fine-tuning foot resting on the floor. Once the bracket is fastened to the wall you can adjust the other foot so the chair seat is solidly contacting the floor. Be sure to tighten the nut firmly on the treaded rod above the fine-tuning foot (on the adjustable foot assembly). By tightening the nut you will prevent this foot from rotating. It's a good idea to check from time to time that this nut remains tight. If the nut isn't tight, the length of the leg may change over time and put undo stress on the product.

How do I fasten my shower seat to the wall?

Like grab bars, shower seats must be installed properly to carry the load. Our Deluxe Shower Seats can support a user up to 560 pounds. To achieve that rating, however, wall blocking and fasteners must be stout and well suited to the application.

We recommend installing 2 x 10 or 2 x 12 wood blocking between studs. Make sure you install the blocking to suit the seat height setting for the intended user. If this isn't clear at the time studs are exposed, gain some flexibility by installing two tiers of blocking, one on top of the other, to give you more vertical range for the seat installation. By installing blocking in adjacent stud bays you gain flexibility on the horizontal axis, too.

You can notch studs for the blocking, or you can screw cleats to the studs and then screw blocking to the cleats. Either of these methods works well. Toe-nailing is not sufficient.

Be sure to use fasteners that fully penetrate the blocking. We suggest using #12 screws or ¼" diameter screws. And we always suggest the use of stainless steel screws in wet locations. The length of the screws will vary depending on the wall materials the screws have to penetrate through. You will have to determine this for each situation. In some cases screws may have to go through thin tile and fiber cement board, and in other cases there might be thicker tile or additional layers of underlayment.

Of course, if you're fastening your seat to a concrete wall or a cement block wall, use appropriate metal anchors.

When mounting a seat, you must be sure that the unit is level from front to back and side to side, and the legs must be perfectly plumb when the seat is in the down position. If legs are out of plumb there may be too much stress on them.


View All FAQ's